What is Support at Home?
A detailed description of the Support at Home program.
Support at Home is a newly designed, government-funded program set to replace the current Home Care Package (HCP) and Short-Term Restorative Care (STRC) programs in July 2025. The aim of Support at Home is to help aging Australians remain in their homes for longer.
The program is being introduced as a result of findings from the Royal Commission into Aged Care Quality and Safety, which was established in October 2018.
The Support at Home program is expected to be:
Simpler
More equitable
More accessible with Improved access to services, equipment, and home modifications
Quicker to access, with reduced average wait times
An introduction
Does this change things?
The structure and framework of government-funded programs can have a significant impact on how a business operates. When a program changes or transitions from one construct to another, it is inevitable that:
The way a business operates to service the scheme will change.
The systems that businesses use to operate will need to change to suit the program.
The way a business claims funds will change.
What will change?
One of the major differences is in the structure of the groupings of supports. The S@H program's supports will be divided into two main groupings:
Short Term Supports
Short-term supports are designed to provide assistance during temporary periods of increased need or specific recovery phases. Categories within this area of the program include
ATHM (Assistive Technology & Home Modifications)
Allied Health (Short Term Restorative Care)
EOL (End of Life)
Ongoing supports will focus on providing long-term assistance for those who require consistent help to remain at home. Ongoing supports will be grouped into three Service Categories
Clinical Services
Independent Services
Everyday Living Services
Ongoing Supports
Short-term supports
Ongoing Supports
Where do the services come in?
Each of the service categories will have their own service types and each service type will have associated services (but these have not been released as yet).

